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Customer Service

Shipping & Delivery
We ship parts within 24-48 hours, not including Saturday nor Sunday. We will contact you if we are unable to ship your order within this time period. Euro Styles East reserves the right to change shipping method selected upon customer checkout to "best way available" from shipping point to customer. Shipments are not sent nor delivered on Saturdays and Sundays. Parts not deliverable by Ground are noted as such on our website. Shipping times displayed on our website are estimates only. Please be aware that many items are imported from overseas which sometimes causes delays or even backorders for us and their respective North American distributors. Please also be aware that many items ship directly from the product's US manufacturer or distributor and may not always ship from us. This is done to provide the quickest delivery and service to you. That said: In case of delays caused by a zombie apocalypse, you’re on your own.
Warranty
All products/merchandise sold by Euro Styles East LLC is only subject to the manufactures warranty and conditions, if any, and is subject to submission to the manufacture for inspection and approval for repair or replacement of product/merchandise. Customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims. No warranty whatsoever will be valid if the defect was caused by the customers abuse, negligence, or mishandling. There is no warranty on lights, bulbs, decals or electrical parts.
Returns & Replacements
Within 48 hours of delivery you have the right to make a claim for any return or damaged product. You have 30 days from delivery or purchase, to return the product ordered from our online store. Returned products must be in their original packaging with all instructions and warranty cards. All products must be complete and undamaged. Disassembled, installed or damaged and custom products cannot be returned. If the return is due to an error by us, we will credit you for the return postage or freight, otherwise you are responsible for the return postage or freight. Returns are subject to a 20% restocking fee. If the item you purchased has Free Shipping, the cost of the shipping will also be deducted from your credit or refund. No returns accepted on Bulbs, Diagnostic Tools, Hand Tools, Wheel Adapters, Wheel Spacers, Lug Bolts, and special orders.
In order to return product you have purchased from ESE Tuning, you will need a RMA (Return Merchandise Authorization). To receive your RMA, please contact us via email or phone.
Ordering
It couldn't be easier to order from ESE Tuning! Whether you choose to take advantage of the wealth of knowledge found by talking directly to one of our highly-trained and experienced Sales Engineers, or prefer the convenience of ordering online, you'll find your purchasing experience with ESE Tuning enjoyable and simple.

Ordering Online: Visit us at www.esetuning.com to order online, seven days a week, 24 hours per day. Just about everything we sell is available online, and you can order with confidence through our secure server.

Order by Phone: To place an order with ESE Tuning by phone, call us Toll-Free at 1-888-633-5237. We'll put you in touch with your personal Sales Engineer, who can offer you late-breaking product information, news of special offers, and price, availability and shipping details on your purchase.
Payment
You can place your order online or by phone with these accepted forms of payment: Paypal, Visa, Mastercard, Discover, American Express.
Viewing Orders, Invoices, Shipments and more
You can view your orders, invoices, shipments, RMA's and more by logging into your account. You must have previously made a purchase with us in order to log into your account. If you have not made a previous purchase with us, you can create an account for future use. This will enable you to checkout faster.
Updating Account Information
From time to time you will need to update your account with a new billing or shipping address or maybe your email address. You can find all of your account information by logging into your account.